Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping to most countries. Delivery times vary by location and shipping method selected during checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email at [email protected]. You can use this number to track your package on the carrier's website.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Please contact our support team at [email protected] to initiate a return.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your returned item. The time it takes for the refund to appear in your account depends on your payment provider.
Product Information
Are your headphones compatible with all devices?
Our headphones support standard Bluetooth connectivity and are compatible with most modern devices. Product descriptions include specific compatibility details.
Do keycaps fit all mechanical keyboards?
Keycaps come in different sizes and stem types. Please check the product specifications to ensure compatibility with your keyboard model.
Technical Support
How do I pair my smartwatch?
Most smartwatches pair via Bluetooth through your device's settings menu. Detailed instructions are included in the product manual.
My speaker isn't charging - what should I do?
First, try a different charging cable and power source. If the issue persists, please contact our support team at [email protected] with your order details.
Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and select digital wallets. All transactions are encrypted for your security.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and never store your full payment details on our servers.
For questions not covered here, please email our support team at [email protected]. We typically respond within 24 hours.
