Privacy policy
Data Collection
InnoVitrine collects information to provide better services to our customers. The types of personal data we collect include:
- Contact Information: Name, email address, shipping/billing address when you make a purchase
- Device Information: IP address, browser type, operating system for technical support and analytics
- Transaction Data: Purchase history, payment details (processed through secure payment gateways)
- Behavioral Data: Website interaction data through cookies and similar technologies
Purpose of Data Processing
We use your information for the following purposes:
- Processing and fulfilling your orders for headphones, keycaps, smartwatches, and speakers
- Providing customer support and responding to inquiries
- Improving our website functionality and user experience
- Sending transactional communications (order confirmations, shipping updates)
- Preventing fraud and ensuring website security
- Complying with legal obligations under GDPR, CCPA, and other applicable laws
Data Sharing and Disclosure
InnoVitrine does not sell your personal data. We may share information with:
- Service Providers: Payment processors, shipping carriers, and IT service providers under strict confidentiality agreements
- Legal Compliance: When required by law or to protect our legal rights
- Business Transfers: In case of merger, acquisition, or asset sale, with proper notice
All third parties must comply with our data protection standards.
Data Security
We implement appropriate technical and organizational measures including:
- SSL encryption for all data transmissions
- Regular security audits and vulnerability testing
- Limited access to personal data on a need-to-know basis
- Secure storage systems with access controls
International Data Transfers
As an international e-commerce platform, data may be transferred outside your country of residence. We ensure such transfers comply with applicable laws through:
- EU Standard Contractual Clauses for GDPR compliance
- Data processing agreements with all international partners
- Adequacy decisions where applicable
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain processing activities
- Withdraw consent where processing is consent-based
- Lodge a complaint with your local data protection authority
To exercise these rights, please contact us at [email protected].
Cookies and Tracking Technologies
Our website uses cookies for:
- Essential website functionality
- Performance monitoring and analytics
- Personalized content and recommendations
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Data Retention
We retain personal data only as long as necessary for:
- Order processing and warranty periods: Typically 5 years
- Legal compliance: As required by tax, consumer protection, and other laws
- Legitimate business needs: Such as fraud prevention and analytics
Children's Privacy
InnoVitrine does not knowingly collect data from children under 16 without parental consent. If we become aware of such collection, we will take steps to delete the information.
Policy Updates
We may update this policy periodically. Significant changes will be notified through our website or via email when appropriate.
Contact Us
For any privacy-related questions or concerns, please contact our Data Protection Officer at [email protected].
