Terms of service
1. General Terms
By accessing and using InnoVitrine ("Website"), you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and purchasers of our products including headphones, keycaps, smartwatches, and speakers.
We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance.
2. Product Information
All product descriptions, images, and specifications on our Website are provided for informational purposes only. While we strive for accuracy, we cannot guarantee all information is error-free.
Prices are subject to change without notice. We reserve the right to limit quantities and discontinue products.
3. Order Processing
Order confirmation emails do not constitute acceptance. We may refuse or cancel orders for any reason including product availability, pricing errors, or suspected fraud.
Shipping times are estimates only. International customers are responsible for customs duties and taxes.
4. Refund Policy
Returns must be initiated within 30 days of delivery. Products must be unused, in original packaging with all accessories.
- Refunds will be processed within 14 business days after receiving returned items
- Shipping costs are non-refundable unless the return is due to our error
- Defective products may be replaced at our discretion
Contact [email protected] for return authorization.
5. Intellectual Property
All content on this Website, including logos, product designs, and descriptions, is the property of InnoVitrine and protected by international copyright laws.
Unauthorized use of any content may violate copyright, trademark, and other laws. No content may be reproduced without express written permission.
6. Limitation of Liability
InnoVitrine shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our Website.
Our total liability for any claim shall not exceed the purchase price of the product in question.
7. Dispute Resolution
Any disputes shall first attempt resolution through good faith negotiations via email to [email protected].
If unresolved, disputes shall be settled through binding arbitration in accordance with the laws of the jurisdiction where InnoVitrine is registered.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of China, without regard to conflict of law provisions.
9. Contact Information
For any questions regarding these Terms of Service, please contact us at [email protected].
