Tracking order

Order Tracking Process

At InnoVitrine, we understand the importance of keeping you informed about your order status. Here's how you can track your purchase:

  1. Order Confirmation: You'll receive an email confirmation with your order details immediately after placing your order.
  2. Shipping Notification: Once your order is processed and shipped, we'll send you another email containing your tracking number and carrier information.
  3. Tracking Your Package: Use the provided tracking number to monitor your package's journey to your doorstep.

How to Track Your Package

We recommend using the following reliable third-party tracking service to monitor your shipment:

17Track

17Track is a comprehensive package tracking platform that supports multiple carriers worldwide.

How to use:

  1. Visit 17Track website
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

17Track provides detailed tracking information and often updates faster than carrier websites.

Need Help with Your Order?

If you encounter any issues with tracking your order or if your package status hasn't updated for an extended period, please contact our customer support team at [email protected]. Include your order number and any relevant details to help us assist you more efficiently.

Typical Shipping Times:

  • Headphones & Keycaps: 3-7 business days
  • Smartwatches & Speakers: 5-10 business days

Please note these are estimates and actual delivery times may vary depending on your location and carrier schedules.

Tracking Tips

  • Tracking numbers may take 24-48 hours to activate in carrier systems after shipment
  • For international orders, allow additional time for customs clearance
  • Save your tracking number until you receive your package
  • Check your spam folder if you haven't received shipping notifications
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